Backforms Terms of Service

1. Acceptance of Terms & Authority

By registering an account, generating API access keys, directing form submissions to Backforms endpoints, or accessing our services, you certify that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of an enterprise, company, partnership, or digital agency, you represent and warrant that you hold full legal authority to bind that entity.

2. Eligibility & Age Requirement (COPPA Compliance)

You must be at least eighteen (18) years of age, or the age of legal majority in your jurisdiction, to create an account, purchase a subscription, or enter into these Terms. The Backforms platform is strictly intended for developers, agencies, and commercial entities; it is not directed to children under 13 years of age. AC Softworks, LLC does not knowingly collect personal data from children under 13.

3. Description of Platform Infrastructure

Backforms provides developer-centric, headless form backend services designed for JAMstack websites, modern web applications, and digital agencies. Platform capabilities include:

• Serverless HTTP/JSON and multipart HTML form ingestion endpoints requiring no custom server infrastructure.
• Multi-channel automated notification routing to email (via Resend), signed webhooks (HMAC-SHA256), Telegram bots, Discord, Slack, and the official Meta WhatsApp Business Cloud API gateway.
• Automated anti-abuse filtering: honeypot verification, origin domain whitelisting, rate limiting, and Cloudflare Turnstile bot deterrence.
• Encrypted attachment storage (Cloudflare R2) and structured submission logging (Neon PostgreSQL).

4. User Accounts, Authentication & API Key Security

To create forms and receive submissions, you must authenticate through Better-Auth using a valid email or authorized Google OAuth account.

You are solely responsible for maintaining the confidentiality of your account credentials, secret API keys, webhook secrets, and recipient configurations. You agree to notify us immediately at info@backforms.com of any suspected unauthorized access or breach of security. You are strongly advised to enforce Allowed Domains in your Backforms dashboard to restrict form submissions strictly to verified production origins.

5. Acceptable Use Policy & Customer Privacy Compliance

You agree not to use Backforms endpoints or infrastructure to collect, transmit, store, or process any content that:

• Involves deceptive phishing, fraudulent impersonation, credential harvesting, or identity theft.
• Distributes malicious software, ransomware, trojans, spyware, or malicious file payloads.
• Collects raw payment card numbers (PAN), CVV security codes, social security numbers, or sensitive government credentials in violation of PCI-DSS or statutory data mandates.
• Sends unsolicited commercial mass spam, abusive automated requests, or executes denial-of-service assaults against our servers or third-party targets.
• Violates the intellectual property, privacy, or statutory rights of any person or organization.

6. Billing, Subscriptions & Merchant of Record (Polar.sh)

All subscription checkouts, recurring payments, tax handling, and usage meter tracking are exclusively powered and managed by our Merchant of Record, Polar.sh Inc.

7. Customer Data Ownership & Limited Processing License

You Retain Ownership of Your Data: As between you and AC Softworks, LLC, you retain all right, title, and ownership interest in the form submissions, lead records, and files submitted by your website visitors through your endpoints.

Limited License to Process: You grant AC Softworks, LLC and its authorized sub-processors a worldwide, non-exclusive, royalty-free license solely to transmit, process, encrypt, format, and store your submission data as required to deliver Backforms services and execute your configured integration rules.

8. Intellectual Property Rights

The Backforms platform, including its brand identity, software architecture, API specifications, dashboard interfaces, documentation, logos, and proprietary algorithms, is the exclusive intellectual property of AC Softworks, LLC and is protected by United States and international copyright, trademark, and trade secret laws. You may not reverse-engineer, decompile, resell, or distribute our proprietary software or infrastructure.

9. Service Availability, Uptime & Rate Limits

We strive for continuous 99.9% platform availability. However, services are delivered through globally distributed cloud networks (Neon, Vercel, Cloudflare, Resend, Meta). We reserve the right to perform scheduled maintenance and implement rate limits or burst protection to defend the cluster against abusive traffic or DDoS events.

10. Disclaimer of Warranties

THE BACKFORMS PLATFORM, APIS, AND DOCUMENTATION ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AC SOFTWORKS, LLC DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AC SOFTWORKS, LLC, ITS DIRECTORS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, GOODWILL, OR BUSINESS OPPORTUNITIES RESULTING FROM: (A) YOUR ACCESS TO OR INABILITY TO ACCESS OR USE THE PLATFORM; (B) ANY FORM SUBMISSION FAILURE, WEBHOOK TIMEOUT, OR THIRD-PARTY NOTIFICATION DELAY (E.G., META WHATSAPP, TELEGRAM, DISCORD, RESEND); OR (C) UNAUTHORIZED ACCESS, INTERCEPTION, OR ALTERATION OF TRANSMISSIONS.

IN NO EVENT SHALL AC SOFTWORKS, LLC'S TOTAL AGGREGATE LIABILITY EXCEED THE TOTAL AMOUNT PAID BY YOU TO BACKFORMS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to defend, indemnify, and hold harmless AC Softworks, LLC, its officers, contractors, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorney fees) arising from: (a) your breach of these Terms or the Acceptable Use Policy; (b) any content, forms, or data collected through your websites; or (c) your violation of third-party privacy or intellectual property rights.

13. Governing Law & Exclusive Jurisdiction (Colorado, USA)

These Terms shall be governed, construed, and enforced in accordance with the substantive laws of the State of Colorado, United States, without regard to its conflict of law principles. Any legal action, lawsuit, or proceeding arising under or relating to these Terms shall be instituted exclusively in the state or federal courts situated in Colorado, and you irrevocably submit to the personal jurisdiction of such courts.

14. DMCA Copyright Policy & Takedown Procedure (17 U.S.C. § 512)

AC Softworks, LLC complies with the safe harbor provisions of the Digital Millennium Copyright Act (17 U.S.C. § 512). If you believe any form, uploaded attachment, or content hosted on Backforms infringes your copyright, please send a written takedown notice to our registered DMCA Agent:

Takedown notices must satisfy all requirements of 17 U.S.C. § 512(c)(3). In accordance with Section 512(i)(1)(A), AC Softworks, LLC maintains and enforces an active policy of terminating accounts and API access of repeat infringers.

15. Modifications to Terms

We reserve the right to revise these Terms periodically. Notice of material revisions will be provided through the Backforms dashboard or by sending an advisory to your primary registered email address. Continued use of Backforms following the effective date of revisions constitutes acceptance of the modified Terms.